A British Gas customer was mistakenly paid over £38,000 after submitting a £300 claim for energy exported via solar panels, and the company is reportedly having difficulty reclaiming the erroneous payment.
British Gas has agreed to pay billions and write off customer debt for vulnerable individuals following an investigation by the UK energy regulator Ofgem into an energy and gas meter scandal.
A British Gas customer was sent a £571 bill for an address they have never owned or lived in, and is now being threatened with debt collectors after the company declined to open a complaint.
Energy company Centrica has halted its share buyback program after experiencing a 40% decline in earnings, attributed to lower gas and electricity prices and weaker trading performance.
The owner of British Gas, Centrica, is cutting 1,300 call centre jobs, with CEO Chris O’Shea defending the decision by claiming that most customers prefer interacting with AI chatbots over human staff.
British Gas has been ordered to pay £20 million after the regulator found the energy supplier breached license conditions designed to protect vulnerable customers from the force-fitting of prepayment meters.
British Gas has agreed to pay millions in compensation to customers affected by failures related to prepayment meters. The total payout could reach up to £112 million, addressing issues with the meters.
The head of Centrica, parent company of British Gas, has warned that energy bill increases are 'inescapable' for homes if oil prices remain high, though he noted it is too early to speculate.
Residents in a new housing development are facing billing issues and increased tariffs after British Gas mixed up their energy meters, leading to some being penalized with a 19% tariff hike.
British Gas has agreed to pay £20 million to settle a probe and address a scandal involving the force-fitting of prepayment meters. This payment aims to compensate affected customers and resolve the regulatory investigation.
A UK border official and a former Hong Kong police officer have been convicted of assisting a Chinese spy agency in Britain. This marks the first time in British history that individuals have been found guilty of spying for China.
The head of Centrica, parent company of British Gas, has reiterated that energy bills will inevitably increase for consumers if oil costs continue their upward trend, emphasizing the 'inescapable' nature of these rises.