Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?

Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishaps Get our breaking news email, free app or daily news podcast Major retailers say it won’t be long before sophisticated AI “assistants” plan your meals, organise your parties and do your shopping. But companies, many that are already struggling with their more primitive AI chatbots, will have to balance making the newer, “agentic” bots relatab...

By Catie McLeod