Salesforce is all in on AI. An internal survey reveals how employees feel about it.

Marc Benioff said that the promise of AGI was a "TK" Halil Sagirkaya/Anadolu via Getty Images Business Insider obtained the results of Salesforce's annual employee survey. Most employees felt AI made them more productive. Fewer felt it had decreased their workloads. Salesforce says the survey shows big gains in AI use and enthusiasm. Salesforce says it's at the vanguard of the AI revolution and has even toyed with renaming itself Agentforce in honor of its bet on AI agents. The company is rapidly adopting AI internally as well, and a survey obtained by Business Insider reveals how that's actually playing out behind the scenes. The results — which were broadly positive — show that most employees feel AI is increasing their productivity, although fewer say it's lightening their workloads. Salesforce's annual "Great Insights" survey, which is not public, was conducted in November 2025 and released inside the software company the following month. It surveyed about 80% of the 76,000-person workforce. Most questions about AI received high favorability ratings: In addition to the 81% of employees who said AI tools boost productivity, 83% said they feel equipped to handle AI risks such as bias, and 81% said they felt encouraged to experiment with AI. More than half of employees — 57% — said AI tools helped their team identify opportunities that would have been impossible otherwise. And 62% said their workload is more manageable because they use AI tools. Both of these were among the lowest results in the survey. Salesforce told Business Insider in a statement that the survey showed significant gains in AI use and strong enthusiasm. A composite it creates called the AI Readiness score was at 85% enterprise-wide, an 18% gain year-over-year. "We're thrilled that our employees have moved on from adoption and are seeing AI tools make a meaningful impact in their daily work," a Salesforce spokesperson said. The results suggest that Salesforce is ahead of the pack on encouraging AI adoption, said Jason Schloetzer, an associate professor at Georgetown University's business school who has interviewed dozens of executives about AI adoption. The results also show that, for some employees, AI intensifies their workload rather than reducing it. "The gaps suggest people believe AI is enabling them to do more work, but it's not making their work easier," he said. Salesforce, which sells customer relationship management software, has garnered attention for an intense AI push led by CEO Marc Benioff. Last August, he said half of the work at Salesforce was being done by AI and that the company had eliminated 4,000 support roles because of AI agents. Salesforce's website says the company uses a mix of internal AI tools, including an AI from Salesforce-owned Slack that can quickly find old project templates, and Career Connect, which analyzes employees' strengths and weaknesses to help them move within the company. Salesforce is facing challenges despite its embrace of the AI revolution. Its stock is down over 40% in the past year as concerns mount about the fate of legacy software companies amid the arrival of AI tools from OpenAI and Anthropic. The company has also struggled to deliver on promises made in demos of its AI product Agentforce, Business Insider previously reported. Read the original article on Business Insider