Uber Lays Off 10% of Customer Service Staff, Citing AI Integration
Uber has laid off 10% of its global customer service team and is ending remote work for others, attributing the decision to an increased reliance on artificial intelligence for support operations.
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Uber Cuts 10% of Customer Service Jobs to ‘Embrace’ AI - Bloomberg.com
Uber Cuts 10% of Customer Service Jobs to ‘Embrace’ AI Bloomberg.com
Read full article →Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is laying off 10% of its community operations team, citing AI. Bloomberg/Getty Images Uber is laying off customer service employees, citing artificial intelligence. Employees on the community operations team who work remotely will also have to return to an office. The layoffs add Uber to the list of companies that have cut roles in the name of AI. Uber is cutting customer service roles — and it says artificial intelligence is the reason. The ride-hailing company is laying off about 10%...
Read full article →Uber lays off 10% of support staff, ends remote work, and blames AI for the first time
Uber has laid off 10% of its customer support staff and told remote workers on the team to relocate to hub offices. It's the company's second round of job cuts in eight weeks, following a 23% reduction in its people division in June. For the first time, Uber has named AI as a reason—after burning its entire 2026 Claude Code budget in four months.
By TOI TECH DESK
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