Guilty until proven innocent: shoppers falsely identified by facial recognition system struggle to clear their names

People shamed and ordered to leave shops after being misidentified then ‘given no help’ to investigate verdicts AI facial recognition oversight lagging far behind technology, watchdogs warn How does live facial recognition work and how many police forces use it? When Ian Clayton, a retired health and safety professional from Chester, popped into Home Bargains one February lunchtime, he was suddenly approached by a stern-looking member of staff. “Excuse me, can you please put everything do...

By Jessica Murray Social affairs correspondent