Sainsbury's Store Pauses AI Facial Recognition After False Shoplifting Accusation
A Sainsbury's store has suspended its AI facial recognition scanning system after a customer was wrongly flagged as a shoplifter. The incident has raised concerns about the accuracy and implications of such technology.
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Sainsbury’s store pauses AI scanning after false shoplifting accusation
Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop. “I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal. Continue reading...
By Helena Horton
Read full article →Sainsbury’s store suspends AI facial recognition scanning after customer wrongly flagged as shoplifter
Sainsbury’s has insisted the incident was a result of ‘human error’ and not due to the AI technology
By Harriette Boucher
Read full article →Coverage Timeline
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