Hastings Direct’s failures forced my family out of our home

A leak beneath our fridge-freezer last winter caused extensive damage but there’s still no functioning kitchen Eight months after reporting a leak to our home insurer, Hastings Direct, my husband and I and our two-year-old are still effectively homeless. Last winter, we discovered that an unnoticed leak beneath our fitted fridge-freezer had caused extensive damage to the floorboards of our kitchen/living room. Continue reading...

By Anna Tims