Virgin Media Fined £28 Million for Preventing Customer Cancellations
Virgin Media has been fined a record £28 million for making it difficult for customers to cancel their contracts and switch providers. The company was found to have mishandled millions of calls, employing tactics that delayed or prevented cancellations.
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Virgin Media fined after hanging up on customers trying to cancel contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
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Ofcom uncovers tactics such as excessive call transfers to prevent customers from cancelling contracts
Read full article →Virgin Media fined £28m for preventing customers from cancelling contracts
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near-three-year period. Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold f...
By Lauren Almeida
Read full article →Virgin Media fined record £28m for stopping millions of customers from switching
The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.
By Holly Williams
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