Thames Water is billing me for its own mistake

I was suddenly presented with a nearly £2,000 bill backdated to 2020 when it had mistakenly stopped collecting my direct debits Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It turns out that it mistakenly stopped collecting my direct debits back then and has not sent any bills since. It admitted its error and promised to write off charges older than 12 months, but now it is trying to recover almost the full amount. Continue reading...

By Anna Tims