'A bunch of red tape': Student-loan borrowers can't get clear answers from the companies that manage their debt

Student-loan borrowers describe challenges getting information from their servicers' customer service. Getty Images; Alyssa Powell/BI Student-loan borrowers said they're facing challenges getting clear information from their servicers. Some have faced long hold times, while others received conflicting payment information. The Education Department said it closely monitors servicer performance. Jessica Salmi waited nearly an hour on hold before her call was disconnected. Jason Marques' servic...