Faulty Ola scooter, no proper service: Consumer panel orders Rs 1.04 lakh refund, compensation

A Kerala consumer commission found Ola Electric guilty of service deficiency and unfair trade practices. The commission ordered Ola Electric to refund the scooter's full purchase price. This decision followed repeated scooter defects and a lack of proper after-sales support. The customer experienced significant financial loss and mental stress due to these issues. Ola Electric must now pay compensation and complaint costs within thirty days.

By TOI Legal Desk