60% seats free of charge, passengers on same PNR to be seated together: DGCA issues guidelines

Airlines must now allocate at least 60% of seats free of charge, ensuring families and groups on the same PNR are seated together, preferably adjacently. This directive aims to address passenger grievances regarding seat selection fees and separation of travel companions. The DGCA also mandates transparent policies for sports equipment, musical instruments, and pets, alongside prominent display of passenger rights.

By SAURABH SINHA