Ovo Energy Fined Over £10 Million for Prepayment Meter Failings
Ovo Energy has been ordered to pay over £10 million to customers due to failings in its prepayment meter monitoring and breaches of regulations. The energy company will compensate those affected by its non-compliance.
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Ovo Energy to pay more than £10m over prepayment meter monitoring failings
Regulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’ Ovo Energy has agreed to pay more than £10m after the energy regulator for Great Britain, Ofgem, found a lack of monitoring of vulnerable customers with prepayment meters (PPMs) could have exposed them to a “clear risk of harm”. Ofgem found that Ovo did not adequately monitor its PPM customers, including those on the priority services register, leading to breaches of the watchdog’s ru...
By Joanna Partridge
Read full article →Ovo to pay out more than £10m to customers over prepayment meter rule breaches
Watchdog found energy firm left vulnerable customers at ‘risk of harm’ due to poor monitoring of meters
By Holly Williams
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