Cisco Executive Describes AI Adoption as 'Painful'
Liz Centoni, an executive at Cisco, has stated that adopting AI across large companies is a 'painful' process. She likened the experience to 'surgery without the drugs,' highlighting the significant challenges involved.
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Cisco exec says adopting AI is like 'surgery without the drugs'
Cisco says AI transformation goes beyond bolting the technology onto existing workflows. Elena Podkina/Getty Images For Cisco, a nearly $500 billion company with over 80,000 employees, adopting AI is complicated. Its chief customer experience officer says the process is like "surgery without the drugs." She said adopting AI has forced Cisco to rethink how it does its work. When a corporate leader has to integrate AI into their giant global company with tens of thousands of employees scatter...
Read full article →Cisco exec Liz Centoni admits adopting AI across large companies is 'painful'
Cisco's chief customer experience officer, Liz Centoni, described AI adoption as "surgery without the drugs," highlighting its difficulty. Cisco learned that simply adding AI to existing workflows didn't solve core issues, leading them to implement intelligent routing for support cases, achieving an 88% first-time correct engineer assignment rate.
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