AT&T built an AI system to prevent network outages. It reduced customer downtime by more than 12 million hours.

AT&T AT&T's EEIM system uses AI to predict and manage network issues for millions of customers. In 2025, AT&T added AI agents to enhance customer interactions and outage resolutions. AT&T's proactive AI system prevents millions of service dispatches and reduces customer downtime. For AT&T, keeping its 145 million wireless and 16 million broadband customers online is a top priority. A 20-minute outage can be costly for the telecommunications giant, which credits customers' bills when they te...