‘I cannot hear or speak, but will assist’: Deaf airport staff’s kindness wins hearts

A heartwarming airport encounter has captured the internet's attention. A passenger shared a video of Afjal, an IndiGo employee who is deaf and mute, expertly assisting travelers at baggage check-in. The video highlights Afjal's professionalism and cheerful demeanor, proving that effective communication transcends spoken words. Social media users lauded Afjal's dedication and praised the airline for its inclusive hiring practices, sparking a wider conversation about creating more accessible w...

By TOI LIFESTYLE DESK