AI Boom Fails to Curb Growth of Offshore Call Center Employment in US Companies

Contrary to automation predictions, American firms are simultaneously investing in artificial intelligence while expanding overseas customer service operations, driving a surge in global call center jobs.

29 Aug, 13:08 — 29 Aug, 13:08

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fortune2d ago

The AI boom hasn’t stopped U.S. companies from hiring cheap offshore labor, and overseas call center employment is still skyrocketing

“The technology that was supposed to shrink the industry is fueling its expansion,” said Apollo chief economist Torsten Slok.

By Sasha Rogelberg

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AI Boom Fails to Curb Growth of Offshore Call Center Employment in US Companies

Sources

The AI boom hasn’t stopped U.S. companies from hiring cheap offshore labor, and overseas call center employment is still skyrocketing

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