Ghana’s banking service quality remains strong despite slight dip in customer satisfaction – report

Ghana’s banking industry continues to deliver high standards of service quality, although customer satisfaction has eased slightly, according to the 2025 Ghana Customer Satisfaction Index (GH-CSI) report commissioned by the Chartered Institute of Marketing, Ghana (CIMG). The latest survey shows that while banks continue to perform strongly in service delivery across both consumer and business […]

By Lawrence Segbefia