British Gas to Pay Compensation for Prepayment Meter Failures
British Gas has agreed to pay millions in compensation to customers affected by failures related to prepayment meters. The total payout could reach up to £112 million, addressing issues with the meters.
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British Gas customers to receive up to £112m in compensation over prepayment meters
Redress for force-fitting devices in homes of vulnerable includes £20m penalty, £22m support package and up to £70m of debt write-offs Thousands of British Gas customers who had prepayment meters force-fitted in their homes will receive up to £112m in compensation and debt write-offs on their energy bills. Great Britain’s energy regulator found that British Gas forced prepayment meters on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the mo...
By Jillian Ambrose Energy correspondent
Read full article →British Gas agrees £20m payout and compensation for prepayment meter failures
The energy supplier will compensate customers who were affected in 2018-21 and write off up to £70 million of energy debt for vulnerable customers.
By Anna Wise
Read full article →Coverage Timeline
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