Consumer Mediation Cases Surge in France

Consumer mediation cases in France have jumped by 113% since 2017, with contested bills and abusive fees being common complaints. The system is becoming a crucial recourse for resolving disputes between businesses and customers.

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le-figaroFrench33d ago

Factures contestées, frais abusifs... Les saisines des médiateurs de la consommation ont bondi de 113% depuis 2017

Dix ans après son inscription dans le Code de la consommation, la médiation s’impose comme un recours pour régler les litiges entre entreprises et clients. Même si certains secteurs restent encore réticents à appliquer pleinement ce dispositif.

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Consumer Mediation Cases Surge in France

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Factures contestées, frais abusifs... Les saisines des médiateurs de la consommation ont bondi de 113% depuis 2017

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