Could Philippines’ declining literacy affect its status as help desk hub?

The Philippine call centre industry is a juggernaut, employing over a million and generating billions in revenue. Its workers’ voices are a familiar sound for callers from around the world, the nation’s deep pool of English speakers underpinning the country’s rise into a global hub for customer service outsourcing. Artificial intelligence is shaping up to be a huge disruptive force but another, more insidious problem is emerging – an education system that is producing graduates who were never...

By Bloomberg