Commonwealth Bank Charged Over 13 Years of Fees on Inactive Card

Staff failed to identify the bank as the merchant responsible for charging years of maintenance fees on a credit card that had been returned and destroyed.

1 Sept, 19:00 — 1 Sept, 19:00

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sydney-morning-heraldMostly Factual1d ago

‘Absurd’: CBA slugged 13 years of fees for inactive card

Staff were unable to identify the bank as the merchant responsible for charging years of fees, including those for a card that had been returned to sender and destroyed.

By Elias Visontay

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Commonwealth Bank Charged Over 13 Years of Fees on Inactive Card

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‘Absurd’: CBA slugged 13 years of fees for inactive card

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