Commission orders RedBus to pay Rs 10K for cancelling ticket 17 minutes before departure

A consumer commission found RedBus and Bharmani Travels jointly responsible for a cancelled ticket. The passenger was left stranded late at night after his confirmed booking was cancelled. RedBus argued it was merely an intermediary, but the commission disagreed with this stance. The commission ordered both parties to pay compensation for harassment and losses. This ruling emphasizes platform accountability even after accepting payments and confirming bookings.

By TOI LEGAL DESK