John Lewis dishwasher leak forced buyers into hotels for eight months

My elderly parents’ home was left uninhabitable, and they are owed £3,300 for repairs they had to fund themselves My elderly parents spent much of last year dealing with what should have been a straightforward insurance claim after a dishwasher installation by John Lewis caused a leak. Instead, it became a year-long ordeal, marked by repeated failures and an almost total absence of accountability. Continue reading...

By Anna Tims