Ordered WeCool earbuds, received BoAt instead: commission orders Rs 8K compensation

A Kerala consumer commission ordered an e-commerce platform to refund a customer. The platform delivered incorrect wireless earbuds and ignored repeated customer concerns. The commission found this a deficiency in service and unfair trade practice. The company failed to appear before the commission, admitting the allegations. The platform must now pay Rs 8,359 plus interest within 45 days.

By TOI LEGAL DESK