The new Google is destroying small businesses' reputations

Getty Images; Alyssa Powell/BI Damian Mansell was stunned to see what Google was saying about his nascent business. When he searched for reviews of The Plastics Shed — the online building-plastics supplier he incorporated at the start of 2025 — the platform's AI overview said customer feedback was "overwhelmingly negative." It listed complaints about delayed deliveries, lying staff, and damaged products. While the company had some positive feedback, the summary said, its poor customer servic...