Customers seeking refunds during cooling-off period will need to pay admin fee

Hong Kong customers seeking refunds under a proposed seven-day cooling-off period for prepaid beauty and fitness contracts will be required to pay an administrative fee to curb potential abuse of the mechanism, the government has said. Authorities last week launched a two-month public consultation on three major policy proposals aimed at strengthening consumer protection amid persistent complaints about unfair trade practices and high-pressure sales tactics. “We’ve proposed in our suggestions...

By Ambrose Li