HSBC and Hang Seng Banking Apps Experience Outage in Hong Kong
HSBC and Hang Seng mobile banking applications experienced glitches and outages in Hong Kong, preventing customers from accessing services. This marks the second such incident for HSBC's Hong Kong apps this year.
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HSBC, Hang Seng mobile app glitches lock out Hong Kong customers on Monday morning
HSBC, the biggest lender in the city with over 7 million customers in Hong Kong, had its mobile banking service interrupted, with many customers complaining they could not log on to the system on Monday morning. More than 10 HSBC customers contacted the South China Morning Post on Monday morning saying they were unable to log into the mobile banking since 9am. The mobile banking app showed a message saying “access is restricted until we have your valid email address and mobile number,” even...
By Enoch Yiu
Read full article →HSBC’s Hong Kong banking apps down in second outage of year
HSBC’s Hong Kong mobile apps were down on Monday, with the banking giant saying they are experiencing technical issues. Customers were initially shown an error message when opening banking apps stating that “access is restricted until we have your valid email address and mobile number.” By lunchtime, it was replaced with an message stating that […]
By Tom Grundy
Read full article →Coverage Timeline
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