‘Strategic change and grasping nettles’: where now for John Lewis as boss exits?

Peter Ruis appeared ‘to be doing a good job in difficult circumstances’ at department store chain, says analyst “Going up?” After a tough week for department stores it feels as if that sales aspiration is as dated as the singsong phrase in the opening credits of Are You Being Served? Simpsons of Piccadilly, which inspired the fictional Grace Brothers department store in which the 1970s TV sitcom was set, is long gone, and several of its modern equivalents are now fighting oblivion. The boss o...

By Sarah Butler