Paperwork, lines, hours on hold: There's a 'Time Tax' on Americans who need help most

Paperwork, lines, hours on hold: There's a 'Time Tax' on Americans who need help most

Annie Lowrey explores the administrative burdens people face applying for government benefits. It's not just about wasted time: "When the government treats us like this, we don't trust it," she says.

By Tonya Mosley