Red Tape ordered to pay Rs 8,000 for charging customer Rs 10 for carry bag

A consumer commission in Rohtak has ordered footwear brand Red Tape to refund Rs 10 for a carry bag and pay Rs 8,000 in compensation and costs. The commission ruled that charging for the bag constituted a deficiency in service and an unfair trade practice. The brand's own affidavit admitted the charge was unnecessary and unjustified, leading to the penalty.

By TOI LEGAL DESK