Brand-new Royal Enfield had defects on first ride, buyer wins over Rs 2.3 lakh

A Kerala consumer commission found Royal Enfield and its dealer guilty of service deficiency. The buyer received a new motorcycle with several defects immediately after purchase. An expert inspection confirmed significant issues inconsistent with a brand-new vehicle. The commission ordered the manufacturer and dealer to pay over Rs 2.3 lakh. This ruling addresses unfair trade practices and service shortcomings in the sale.

By TOI LEGAL DESK