Samsung ordered to pay refund for faulty phone in India

A consumer commission in Kerala, India, has ordered Samsung to pay Rs 37,499 to a customer whose phone stopped working within two months, citing failure to provide effective warranty service.

9 Sept, 11:40 — 9 Sept, 11:40

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Times of IndiaMostly Factual4h ago

Samsung phone stops working in 2 months; company told to pay Rs 37,499

A Kerala consumer commission ordered Samsung to refund a customer Rs 22,499 for a faulty phone. The mobile stopped working within two months of its purchase date. Samsung failed to provide effective warranty service for the device. The commission also awarded Rs 10,000 for mental agony. This ruling highlights consumer rights regarding product defects and warranty claims.

By SAURABH THAKUR

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Samsung ordered to pay refund for faulty phone in India

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Samsung phone stops working in 2 months; company told to pay Rs 37,499

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